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If you argue and get mad with people on the phone, they'll eventually give you a more immediate refund.
But I hate this "squeaky wheel" method of providing customer service.
Amazon's decision not to put their customer service on their "Help" or "Contact Us" pages means that after you experience a problem you end up searching for their number for an unreasonable amount of time.
After you finally find it, you call the number and then are put on hold for quite a while as well.
Chances are, you're frustrated, angry, and at the end of your rope by the time a customer service rep answers.
You'll have to log in.) Some other folks who have written about this site include U. News and World Report, The Austin Chronicle, PC Worldand Report on Record.
My experiment buying an i Pod from them last year went well, and I've ordered a few other things here and there.